Medical Education Management ›› 2018, Vol. 4 ›› Issue (5): 414-418.doi: 10.3969/j.issn.2096-045X.2018.05.015

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Research on patient satisfaction under trusteeship system of traditional Chinese medicine medical institutions

Kou Jinyan1, Jin Qianying2 , Wang Peng3   

  1. 1. Department of Marxism, Capital Medical University, Beijing 100069, China; 2. School of health Administrati-on and Education, Capital Medical University, Beijing 100069, China; 3. Beijing Traditional Chinese Medicine Hospital Affiliated to Capital Medical University, Beijing 100010, China
  • Received:2018-06-27 Online:2018-10-20
  • Contact: Wang Peng

Abstract: In order to deepen research of medical reform, Beijing Traditional Chinese Medicine Hospital affiliated to Capital Medical University appointed management personnel to operate and manage other traditional Chinese medicine medical institutions. The close cooperation is established between two organizations. The recipient’s management level and medical service ability have been improved. This paper conducted a questionnaire survey of patients’ satisfaction in three different levels of traditional Chinese medicine medical institutions under the custody, and concluded that patients’ satisfaction has improved compared with that before the custody. However, patients are still not satisfied with their diagnosis and treatment condition, waiting time, service attitude, medical facilities, medical environment and other aspects. The author hopes to continue to explore the custody form, deepen the classification diagnosis and treatment, improve the medical facilities, optimize the medical environment and other aspects of improvement, so as to provide basis and experience for further medical reform and effectively to realize the classification diagnosis and treatment.