Abstract: Objective To explore the effect of quality control circle activity on reducing the rate of customers’ rejection of physical exaamination. Methods From March to November, 2016, we established the QCC team. Before the activities, we conducted brainstorming to find out the reasons of the rejections. According to the “80/20”rules, members of the group selected and analyzed the major reasons. In accordance with the requirements of QCC activities, we finally found out the real reasons for the customers to abandon the physical examination. We then developed and implemented quality improvement measures. Results The abandon rate of physical examination was reduced from 34.6% to 11.3% after the activity, and the difference was statistically significant (P<0.05). Conclusion The quality control circle activity can effectively reduce the abandon rate of physical examination. ① For physical examination customers: this measure improves the completion rate of physical examination to ensure the quality of physical examination and customers’ satisfaction. ② For nurses: the measure enhances the sense of responsibility and improves the communication ability of nurses and customers. ③ For the Department: the measure increases team cohesion, enhances the ability to cooperate with each other, and reduces errors.