医学教育管理 ›› 2019, Vol. 5 ›› Issue (1): 48-53.doi: 10.3969/j.issn.2096-045X.2019.01.012

• 调查研究 • 上一篇    下一篇

北京市社会办医院医务人员满意度调查及双因素理论分析

袁 华, 吴 萍   

  1. 首都医科大学卫生管理与教育学院,北京 100069
  • 收稿日期:2018-12-27 出版日期:2019-02-20
  • 通讯作者: 吴萍

Investigation on satisfaction of medical personnel in social hospitals in Beijing, basing on the two-factor theory

Yuan Hua, Wu Ping   

  1. School of Health Mangement and Education, Capital Medical University, Beijing 100069, China
  • Received:2018-12-27 Online:2019-02-20
  • Contact: Wu Ping

摘要: 目的 了解北京市社会办医院医务人员薪酬、职业及总体的工作满意度,探索影响因素及存在问题,为卫生行政管理者提高社会办医院医务人员满意度提供决策参考。方法 采用问卷调查法对北京10 家社会办医院进行调查,采用描述性统计分析方法描述社会办医院医务人员基本工作情况。使用Spearman 秩相关分析薪酬满意度、职业愿景及总体满意度之间的相关关系,采用有序Logistic 回归模型对社会办医院医务人员薪酬、职业愿景及总体满意度状况的影响因素进行分析。结果 (1)54.3% 的医务人员对医院总体表示满意,44.8%的人对在医院的职业愿景表示满意,只有32.9% 的人对薪酬待遇表示满意。(2)职业愿景满意度和总体满意度呈正相关(P < 0.001), 薪酬待遇满意度和总体满意度无相关关系(P > 0.05)。(3)年龄是职业愿景满意度的影响因素,职称是总体满意度的影响因素。结论 满意度的提升不仅要发挥职业愿景的激励因素,也要发挥好薪酬待遇等保健因素的正面作用。满意度要依据不同特征人群进行提升。

Abstract: Objective To analyze the salary, occupation and overall job satisfaction of medical personnel in social hospitals in Beijing, to explore the influence factors and existing problems, and to provide decision references for health administrators as well as to improve the satisfaction of medical personnel in social hospitals. Methods We conducted the Questionnaire Survey in 10 social hospitals, used Descriptive Statistical Analysis to describe the basic working condition of medical personnel in social hospitals, adopted Spearman to analyze the correlation among salary satisfaction, career expectation and overall satisfaction, and used Ordered Logistic Regression Model to analyze influence factors of salary,career expectation and overall satisfaction. Results (1) 54.3% of medical personnel are satisfied with the overall condition of hospitals, 44.8% of medical personnel are satisfied with their career expectation in hospitals, but only 32.9% are satisfied with their salary and treatment in hospitals. (2) There is a positive correlation between career expectation satisfaction and overall satisfaction (P<0.001), and there is no correlation between salary satisfaction and overall satisfaction. (3) Age is the influence factor of career expectation, and professional title is the influence factor of overall satisfaction. Conclusion In order to improve the satisfaction, we need to motivate the career expectation and give full play to the positive role of health care factors, such as salary and treatment. Satisfaction should be improved according to different characteristics.