医学教育管理 ›› 2018, Vol. 4 ›› Issue (5): 414-418.doi: 10.3969/j.issn.2096-045X.2018.05.015

• 调查研究 • 上一篇    下一篇

中医医疗机构托管制度下患者满意度调查

寇瑾妍,金倩莹,王 鹏   

  1. 1. 首都医科大学马克思主义学部,北京 100069;2. 首都医科大学卫生管理与教育学院,北京 100069;3. 首都医科大学附属北京中医医院,北京 100010
  • 收稿日期:2018-06-27 出版日期:2018-10-20
  • 通讯作者: 王鹏
  • 基金资助:
    2017 年基层研究课题(jckt2017-22)

Research on patient satisfaction under trusteeship system of traditional Chinese medicine medical institutions

Kou Jinyan1, Jin Qianying2 , Wang Peng3   

  1. 1. Department of Marxism, Capital Medical University, Beijing 100069, China; 2. School of health Administrati-on and Education, Capital Medical University, Beijing 100069, China; 3. Beijing Traditional Chinese Medicine Hospital Affiliated to Capital Medical University, Beijing 100010, China
  • Received:2018-06-27 Online:2018-10-20
  • Contact: Wang Peng

摘要: 为深入推进医改工作,首都医科大学附属北京中医医院作为医疗托管机构, 通过委派管理者到需要托管的中医医疗机构进行运营管理,建立紧密的合作关系,以达到帮助其提升管理水平、医疗服务能力等目的。通过问卷的形式对所托管的3 所不同级别的中医医疗机构开展患者调查,得出较托管之前患者满意度有所提升的结论。但患者在病情诊断和治疗解释、候诊时间、医护人员服务态度、医疗设施、就诊环境等方面仍存有不够满意之处,并希望通过继续探索托管形式、深化分级诊疗、改善医疗设施、优化就医环境等方面做出努力,为进一步深入推进医改工作, 科学有效地实现分级诊疗提供依据和经验。

Abstract: In order to deepen research of medical reform, Beijing Traditional Chinese Medicine Hospital affiliated to Capital Medical University appointed management personnel to operate and manage other traditional Chinese medicine medical institutions. The close cooperation is established between two organizations. The recipient’s management level and medical service ability have been improved. This paper conducted a questionnaire survey of patients’ satisfaction in three different levels of traditional Chinese medicine medical institutions under the custody, and concluded that patients’ satisfaction has improved compared with that before the custody. However, patients are still not satisfied with their diagnosis and treatment condition, waiting time, service attitude, medical facilities, medical environment and other aspects. The author hopes to continue to explore the custody form, deepen the classification diagnosis and treatment, improve the medical facilities, optimize the medical environment and other aspects of improvement, so as to provide basis and experience for further medical reform and effectively to realize the classification diagnosis and treatment.