医学教育管理

• 医院管理 • 上一篇    

北京市某三甲医院护理人员满意度影响因素调查分析

吕寿祝,王 忠   

  1. 首都医科大学附属北京天坛医院人力资源处,北京 100050
  • 收稿日期:2016-06-22 出版日期:2016-10-20
  • 通讯作者: 王 忠

Investigation and analysis of nurses' job satisfaction in a third-grade class-A hospital in Beijing

Lv Shouzhu,Wang Zhong   

  1. Human Resources Department, Beijing Tiantan Hospital, Capital Medical University, Beijing 100050, China
  • Received:2016-06-22 Online:2016-10-20
  • Contact: Wang Zhong

摘要: 目的 通过分析研究护理人员对工作的满意程度,找到影响护理人员工作满意度的影响因素,为提高护理人员工作满意程度,稳定护理队伍提供科学的依据和建议,供医院管理者借鉴。方法 借鉴引用国外发展成熟的测评工具及自行设计的个人信息调查问卷对北京市某三级甲等医院的393名护理人员工作满意度进行调查研究。结果回归结果显示家人理解支持、薪酬水平满意程度、参加培训机会、幸福感和成就感、护理工作认可、适应工作量与信息传达是否满意对护理人员工作满意度有显著影响。结论 为了提高护理人员的满意度,医院要提高护士的薪酬水平,以人为本,加强人文关怀,从家庭、同事和医院领导等多方面理解护理工作。工作之余多为护理人员提供培训机会,增强自身专业能力,从而达到多方面提高护理人员的满意度的目的。

Abstract: Objective To investigate and analyse nurses' job satisfaction in a third-grade class-A hospital to improve the nurses` job satisfaction , to stable nurses team, to suggest scientific basis, to advice and provide reference for hospital managers. Methods We used assessment tools of foreign mature development and personal information questionnaire designed in a hospital. This survey was conducted among 393 nurses. Results The regression results show that the following factors have significant effects on nurses job satisfaction: family understanding and support, pay satisfaction, training opportunities, happiness and sense of achievement, nursing work recognition, workload adaptation and information transfer. Conclusion In order to improve the nurses’ job satisfaction, the hospital needs to increase their salary and to strengthen the humanistic care. The family, colleagues and leaders shouldl understand their job. The leader should provide them with training opportunities to enhance their professional ability. Thus the nurses' satisfaction can be improved in an all round way.