医学教育管理 ›› 2018, Vol. 4 ›› Issue (2): 153-158.doi: 10.3969/j.issn.2096-045X.2018.02.016

• 医院管理 • 上一篇    下一篇

公立医院科主任绩效评价指标体系的建立与探索

王 玮1 ,周建新2 ,王 忠1 ,李 娜1   

  1. 1. 首都医科大学附属北京天坛医院改革与绩效管理办公室,北京100050;2. 首都医科大学附属北京天坛医院,北京100050
  • 收稿日期:2017-12-20 出版日期:2018-04-20
  • 通讯作者: 周建新

Establishment of performance evaluation system for the department directors in public hospitals

Wang Wei1,Zhou Jianxin2, Wang Zhong1, Li Na1   

  1. 1. Office of Reform and Performance Administration, Beijing Tian Tan Hospital, Capital Medical University,Beijing 100050, China; 2. Beijing Tian Tan Hospital, Capital Medical University, Beijing 100050, China
  • Received:2017-12-20 Online:2018-04-20
  • Contact: Zhou Jianxin

摘要: 目的 初步构建适用于评价我国公立医院科主任绩效的考核体系,为我国公立医院科主任的绩效评价、绩效管理等提供参考依据。方法 在文献回顾法的基础上,借鉴平衡计分卡和360 度绩效考核理论初步构建考核体系初稿,并采用专家讨论法进行论证,然后对考核体系进行初步试用。结果 最终形成的公立医院科主任绩效考核体系包含6 维度: 顾客评价、内部流程、经济运行、学科发展、个人管理和社会责任, 共30 个评估指标。结论 基于平衡计分卡和360 度绩效考核理论构建的公立医院科主任绩效考核体系具有较高的可信度和适应性,为公立医院的科主任绩效评价、医院质量管理等提供了参考依据。

Abstract: Objective To establish a performance evaluation system for the department directors in public hospitals and to provide reference for public hospital management. Methods Based on literature review, the balanced scorecard methodology and 360° feedback were used to develop the draft of the Performance Evaluation System, then through expert discussion, it was put into preliminary application. Results The Performance Evaluation System was comprised of six dimensions: customer evaluation; internal process; economic operation; learning development; self-management and social responsibility, 30 items in total. Conclusion Based on the balanced scorecard methodology and 360° feedback,the Performance Evaluation System showed satisfactory reliability and adaptability, acting as a good tool for performance evaluation of department directors in public hospitals.